What are my daily responsibilities as a CSR?
Last Updated:
June 26, 2025
- Check the queue and respond to all new tickets within 1 hour.
- Monitor for follow-ups and resolve open cases within 24–48 hours.
- Proactively follow up on any employer with <60% engagement.
- Log weekly trends and submit 1 Care Win per week to
#team-care
.
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