What are my daily responsibilities as a CSR?

Last Updated:

June 26, 2025

  • Check the queue and respond to all new tickets within 1 hour.
  • Monitor for follow-ups and resolve open cases within 24–48 hours.
  • Proactively follow up on any employer with <60% engagement.
  • Log weekly trends and submit 1 Care Win per week to #team-care.

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